11/27/2023 0 Comments Telephone number for turbotax helpI did not provide and asked if there was a way she could provide it back to me for my confirmation. A rep asked me for my name, email, and phone.Was taken to a phone tree, asked me to answer 4 questions relevant to the situation, (all "no") and then directed to a rep.Assuming the email was legit, I called the phone number listed in the Security Alert email - 1-86. ![]() The last email I received was in September 2020 when I downloaded some old Tax Returns (which I did). The last marketing email I received from this email address was March 2020. This same email address sent legitimate updates about my tax return progress. I can click on the sender in my gmail, and see OTHER emails sent to me over the years from this same address, dating back to 2013 when I first used TurboTax. Received the exact same email as described from " This email looks legitimate.In my case, I was victim of Identity Theft. Then you need to speak to a rep who understands what to do about it (this is harder than it looks, as you'll see below). If you see a "Unknown User, Unknown Device" (as in screenshot below) sent at the time you received the questionable email, it confirms the email is legit. TLDR-Go to your INTUIT account -> Security -> Account Activity to view emails sent your account. *UPDATE* - MY EMAIL WAS LEGIT AND I WAS VICTIM OF IDENTITY THEFT. I also called back the number the email said to call again and when I said I was not calling about receiving an email, it went automatically to the turbo tax menu (i.e stimulus, delayed return, etc.) which appeared to be legitimate. I feel better, but still a bit freaked out. Both advisors I talked to said things appear to be fine at that end and that the message may have been sent out in error. I also logged into my turbo account and it was in order with no weird things going on and no warnings posted. All in all, I think the email was probably a phishing scam, but I didn't give them anything they couldn't have found online anyway. There were, however, other people with the same name but they all had different info. She also checked and said no other accounts were using my social (which I didn't give), my phone, or address etccc that was on my personal account. About 15 minutes later I called the second number (the actual turbo tax customer service line ending in 8848) and got a second rep. When the guy called back from and checked my account and said no other accounts were using my info and didn't know about the email or why it was sent. They asked for my first name and verified my phone and that was it. I didn't, and they told me a representative would call me back in 10-15 minutes. I said yes, then it gave me 4 situations and said that if I fit any of those, I don't need to do anything. I called that number and it was a bot that asked if I was calling about the email I received. To complete a 2018 tax return using TurboTax you will need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - Ī 2018 tax return can only be printed and mailed, it cannot be e-filed.I got an email today that said more than one account was using my information. Go to this TurboTax website to request a refund for the software purchased from TurboTax. I enjoy doing business with turbo tax and would like this to be resolved so we can continue a wonderful business relationship. Is there a way you can send me the 2018 version I wanted or credit me for the unopened download? I do not want to pay twice for something that I did not order. When I went to go open the download to start my 2018 I saw that it said 2019 taxes, I already paid, and need the 2018 software to do this. I followed the prompts to buy the software to do my 2018 taxes. What is the status of your tax return and/or tax am trying to do my 2018 taxes. If accepted by the state use this TurboTax support FAQ to check the state tax refund status. If accepted by the IRS use the federal tax refund website to check the refund status. Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. In Step 3, to e-file your tax return, you must click on the large Orange button labeled " Transmit my returns now".Īfter completing the File section and e-filing your tax return you will receive two emails from TurboTax. You complete your tax return by finishing all 3 Steps in the File section. You e-file your tax return and was it accepted?
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